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    Last updated: November 2025

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    Getting Started

    Welcome to RefrigAgentβ„’! This guide will walk you through creating your account, understanding the dashboard, and performing your first P&ID analysis. Follow the steps below to get your first maintenance schedule generated by our AI.

    Account & Security

    Troubleshooting

    Sign-up Issue: "Free email domains are not permitted"

    Symptom: You see an error about your email domain during sign-up.

    Cause: Our system requires a business email address.

    Fix: Please sign up using your work email. If you use a service like Gmail for your business, contact support for a manual review.

    Frequently Asked Questions

    Technical Questions

    Getting Started with RefrigAgent

    Extraction Quality & Confidence Scoring

    Quality Verification Checks

    Getting Started with RefrigAgent

    Follow these steps to analyze your P&IDs and generate maintenance schedules

    1

    Create an Account

    Sign up for a free account to get started with RefrigAgent

    2

    Upload Your P&ID

    Upload a PNG image of your Piping and Instrumentation Diagram

    3

    AI Analysis

    Our AI automatically extracts equipment and generates IIAR 6 compliant schedules. AI is not deterministic, and human review is needed at this point.

    4

    Receive Your Maintenance Schedule

    An IR Pros team member will reach out regarding the report and send to you by email.

    Equipment Criticality Assessment

    What is the Equipment Criticality Assessment?

    The Equipment Criticality Assessment is an intelligent analysis feature that automatically categorizes your facility's ammonia refrigeration equipment into three risk-based priority levels: High, Medium, and Low. This assessment appears as an "Asset Density Snapshot" in your P&ID analysis report, helping you prioritize maintenance activities and allocate resources effectively.

    Instead of treating all equipment equally, our system uses industry-standard risk criteria to identify which components require daily attention versus annual inspection, helping you focus on what matters most for safety and uptime.

    How does the risk classification work?

    We use a proven risk-based methodology that evaluates two key factors:

    Criticality = Probability of Failure Γ— Consequence of Failure

    Risk Factors Considered:

    1. Safety Impact: Does equipment failure pose life-threatening risk? (Example: Ammonia detectors, emergency ventilation)
    2. Production Impact: Does failure halt facility operations? (Example: Compressors, main pressure vessels)
    3. Maintenance Frequency: Does the equipment type have high failure rates? (Example: Valve packing, pump seals)
    4. Regulatory Significance: Is equipment subject to strict IIAR 6 or OSHA requirements?

    Based on these factors, each piece of equipment is assigned to one of three tiers:

    What are the three criticality tiers?

    πŸ”΄ High Criticality

    Prime movers, pressure vessels, and life safety systems

    Why High Risk?
    • Prime Movers: Compressors are the heart of your refrigeration system. No compressor = no refrigeration. These units experience high vibration and wear, making them prone to failure.
    • Pressure Vessels: Contain thousands of pounds of ammonia. A leak or rupture triggers facility evacuation and is strictly regulated by IIAR.
    • Life Safety Systems: Ammonia detectors, emergency shutdown switches, and ventilation systems. If these fail during a leak, the consequences can be fatal.
    Examples:
    • Screw compressors, reciprocating compressors
    • High-pressure receivers (HPR), low-pressure receivers (LPR)
    • Pressure relief valves (PRVs)
    • Ammonia detection and alarm systems
    • Emergency shutdown switches
    • Emergency ventilation systems
    • Eyewash stations
    Maintenance Required:
    • Daily logs and inspections
    • Weekly performance checks
    • Annual comprehensive inspections
    • Strict IIAR 6 compliance documentation

    🟑 Medium Criticality

    High-maintenance components and process equipment

    Why Medium Risk?
    • High Leak Frequency: Valves and their packing are the #1 source of nuisance ammonia leaks
    • Production Critical: Heat exchangers (condensers/evaporators) are essential for operation, but most facilities have redundancy
    • Moving Parts: Pumps and rotating equipment have frequent seal failures, but backup units usually exist
    • Isolatable: Individual components can be taken offline without shutting down the entire facility
    Examples:
    • All valve types (control valves, isolation valves)
    • Evaporators (forced air, plate heat exchangers, shell & tube)
    • Condensers (evaporative, air-cooled)
    • Ammonia circulation pumps
    • Heat exchangers
    • Ammonia hoses
    Maintenance Required:
    • Regular preventative maintenance
    • Seal changes and repacking
    • Vibration analysis
    • Quarterly to annual inspections

    🟒 Low Criticality

    Static infrastructure and efficiency aids

    Why Low Risk?
    • Static Equipment: Piping rarely fails unless subjected to external damage (forklift impact) or corrosion under insulation (CUI)
    • Low Failure Rate: Years or decades between failures under normal conditions
    • Efficiency Impact Only: If purgers fail, energy costs increase but production continues
    • Non-Critical Systems: Secondary coolant interfaces, not primary refrigerant circuits
    Examples:
    • Ammonia piping (all types)
    • Auto purgers
    • Secondary coolant systems
    Maintenance Required:
    • Annual visual inspections
    • 5-year non-destructive testing (NDT)
    • Monitor for corrosion under insulation (CUI)

    How is my facility's overall risk level determined?

    Your facility receives one of two risk designations:

    ⚠️ High Risk Facility

    Criteria: Your facility contains ANY high-criticality equipment (compressors, pressure vessels, or life safety systems)

    What This Means:

    • You have equipment that, if it fails, could cause facility-wide shutdown, ammonia release, or life-threatening incidents
    • Strict IIAR 6 compliance is mandatory
    • Daily oversight required for critical systems

    Your Action Plan:

    1. Daily Logs: Document compressor oil levels, pressures, and vibration readings
    2. Life Safety Verification: Test ammonia detectors, emergency ventilation, and e-stop functionality monthly
    3. Compliance Audit: Ensure IIAR 6 inspection intervals are current for all pressure vessels and PRVs
    4. Operator Training: Confirm all personnel are trained on emergency procedures

    ℹ️ Standard Risk Profile

    Criteria: Your facility has NO high-criticality equipment (no compressors, pressure vessels, or life safety equipment detected)

    What This Means:

    • Your system likely uses a simpler configuration or pre-packaged units
    • Focus maintenance on preventative care
    • Less stringent regulatory oversight (though still important)

    Your Maintenance Focus:

    • Regular valve packing inspections to prevent nuisance leaks
    • Heat exchanger cleaning and efficiency monitoring
    • Preventative seal changes on pumps and rotating equipment

    Why does the report group equipment into categories?

    We automatically group similar equipment types into operator-friendly categories to make the report easier to read and act on.

    Without Grouping (cluttered):
    πŸ”΄ High | Compressor-screw                 | 2
    πŸ”΄ High | Compressor-Reciprocation         | 1
    πŸ”΄ High | Compressor-rotary-vane           | 1
    πŸ”΄ High | Pressure Vessels Insulated       | 5
    πŸ”΄ High | Pressure Vessels - non insulated | 2
    With Smart Grouping (clear):
    πŸ”΄ High | Prime Movers (Compressors)       | 4
    πŸ”΄ High | Pressure Vessels                 | 7

    This grouping reduces a typical report from 30-40 rows to 10-15 rows, making it much easier to understand your facility's risk profile at a glance.

    How accurate is the equipment classification?

    The criticality assessment is based on:

    1. IIAR 6 Standards: We align our classifications with International Institute of Ammonia Refrigeration (IIAR) maintenance guidelines
    2. OSHA Requirements: Life safety equipment classifications follow OSHA 1910.119 Process Safety Management standards
    3. Industry Best Practices: Developed in consultation with experienced ammonia refrigeration operators and engineers
    4. Equipment Type Mapping: Our AI vision system first identifies equipment, then our mapping service assigns it to the appropriate CAG (Comprehensive Asset Guide) equipment type, which is then classified by criticality

    Accuracy Considerations:

    • Vision Detection: Equipment must be correctly identified in your P&ID for accurate classification
    • Type Mapping: Some equipment may appear generic (e.g., "valve") without specific details (e.g., "safety relief valve"). We classify based on the information available.
    • Context Matters: Two identical valves may have different criticality in practice (one on a main feed line vs. one on a drain line). Our system applies general risk principles but cannot account for every site-specific configuration.

    Quality Assurance: All classifications can be reviewed in the detailed equipment tables included in your report.

    Can I disagree with the criticality classification?

    Absolutely. Our criticality assessment provides a starting point based on industry standards and typical configurations. However, you know your facility best.

    Situations where you might adjust classifications:

    • Local Conditions: Your facility may have unique operating conditions (extreme temperatures, corrosive environment) that increase risk
    • Redundancy: You may have backup systems that reduce criticality (e.g., 4 compressors when only 2 are needed)
    • Age & Condition: Older equipment in poor condition may warrant higher criticality than our default classification
    • Regulatory Requirements: Your insurer or local authorities may have specific requirements

    Our Recommendation: Use our criticality assessment as a foundation for your maintenance planning, then adjust based on your facility-specific knowledge, historical failure data, and regulatory requirements.

    What should I do with this information?

    The Equipment Criticality Assessment is designed to help you:

    1. Prioritize Maintenance Resources

    • Immediate Focus: Address high-criticality equipment first
    • Preventative Care: Schedule regular maintenance for medium-criticality equipment
    • Long-Term Planning: Include low-criticality equipment in annual inspection cycles

    2. Allocate Budget

    High-criticality equipment typically requires:

    • More frequent inspections
    • Higher-quality replacement parts
    • Specialized maintenance contractors
    • Detailed compliance documentation

    3. Support Compliance

    • IIAR 6 Preparation: Organize equipment inventory by inspection frequency
    • OSHA PSM: Demonstrate risk-based maintenance prioritization
    • Insurance: Provide documentation showing proactive risk management

    4. Train Your Team

    • Operators: Understand which equipment requires immediate attention
    • Maintenance: Prioritize work orders based on criticality
    • Management: Use risk profile to justify staffing and budget requests

    How does this differ from the detailed maintenance tasks section?

    Your report contains two complementary features:

    Equipment Criticality Assessment (This Feature)

    • Purpose: Strategic overview of your facility's risk profile
    • Output: Risk-based grouping of all equipment (High/Medium/Low)
    • Use Case: Resource allocation, compliance planning, budget justification
    • Format: Summary table with 10-15 categories

    Detailed Maintenance Tasks

    • Purpose: Tactical, equipment-specific maintenance instructions
    • Output: Step-by-step IIAR 6 maintenance tasks for each equipment type
    • Use Case: Creating work orders, training checklists, audit preparation
    • Format: Detailed task lists (100+ tasks typical)

    Think of it this way:

    Criticality Assessment = "What to focus on first"

    Maintenance Tasks = "How to maintain it properly"

    Will this feature work for all facility types?

    The Equipment Criticality Assessment works best for facilities with:

    • βœ… Industrial ammonia refrigeration systems (our primary focus)
    • βœ… Equipment identified in P&ID drawings (our AI analyzes your submitted diagrams)
    • βœ… Standard IIAR equipment types (compressors, vessels, valves, heat exchangers)

    Limited applicability for:

    • Facilities using pre-packaged refrigeration units (less detailed P&IDs)
    • Non-ammonia refrigerants (risk factors differ)
    • Highly customized or proprietary equipment not in standard IIAR categories

    Note: If your P&ID contains minimal equipment detail or uses non-standard symbols, our vision AI may detect fewer components, resulting in a less comprehensive criticality assessment. In such cases, the detailed equipment tables and maintenance tasks sections remain valuable.

    How often should I re-run the analysis?

    We recommend generating a new Equipment Criticality Assessment:

    • After Major Changes: Equipment additions, system expansions, retrofits
    • Routine Re-Assessment: Quarterly (if frequent mods), Annually (standard), or Every 2-3 Years (stable)
    • Compliance-Driven: Before IIAR 6 audits, after incidents, or when requirements change

    Pro Tip: Keep historical reports to track how your facility's risk profile evolves over time.

    What if I have questions about my specific risk classification?

    We're here to help you understand your facility's risk profile.

    • For Technical Questions: Review detailed equipment tables, check Criticality Legend, compare to IIAR 6 descriptions
    • For Support: Contact your IR Pros representative with your report ID
    • For Regulatory Compliance: Consult with your IIAR-certified technician or engineer

    Can I customize the criticality tiers for my facility?

    The current version uses standardized industry-based classifications. We're exploring options for facility-specific customization in future updates.

    Interested in custom classification? Contact your IR Pros representative to discuss your specific needs.

    Still Need Help?

    Our support team is here to assist you

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    Get help via email within 24 hours

    support@refrigagent.com

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    +1 (469) 461-4100