Terms of Service

1.1 Data Collection

We collect and process various types of data when you use our Service, including but not limited to:

• Personal information you provide (name, email address, company details)
• Technical data (IP address, browser type, device information)
• Usage data (pages visited, features used, time spent on Service)
• Project data and files you upload or create using our tools
• Communication data from your interactions with our support team
• Lead enrichment and business intelligence data gathered from public sources
• Professional profiles and company research information
• Sales qualification assessments and lead scoring data

1.2 Data Processing

By using our Service, you consent to our collection, processing, and use of your data as described in our Privacy Policy. We process data to:

• Provide and maintain our Service
• Improve and customize user experience
• Communicate with users about Service updates and features
• Provide technical support
• Comply with legal obligations

1.3 Data Storage and Security

We implement appropriate technical and organizational measures to protect your data. However, no method of transmission over the Internet or electronic storage is 100% secure.

We store your data on secure servers and retain it only as long as necessary to provide our Service or as required by law. For specific data retention periods, please refer to Section 3 (Data Retention Policies) of our Privacy Policy.

1.5 Data Sharing for Service Provision

To provide and improve our Service, we may share your data with:

• AI and machine learning service providers for processing and analysis
• Technology partners who assist in delivering Service functionality
• Analytics providers to help us understand usage patterns and improve user experience
• Cloud infrastructure providers where your data is stored and processed
• Business partners who collaborate with us to enhance Service offerings

You consent to such data sharing as a necessary component of the Service functionality.

2.1 Account Responsibility

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring the accuracy of information you provide
• Notifying us immediately of any unauthorized use of your account

2.2 Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Upload, post, or transmit any content that is harmful, threatening, abusive, or infringes on others' rights
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Service or servers connected to the Service
• Use automated systems (bots, scrapers) to access the Service without authorization
• Reverse engineer, decompile, or attempt to extract source code from our Service
• Use the Service to compete with or create a competing product
• Share your account credentials with others

2.3 Content Standards

Any content you submit must:

• Be accurate and not misleading
• Not violate any third-party rights
• Not contain viruses or other harmful code
• Comply with all applicable laws and regulations

2.4 Authority and Authorization

You represent and warrant that you have the full legal authority to upload, submit, or provide any documents, files, data, or other content to our Service on behalf of yourself and/or any organization, company, or entity you represent.

By uploading content to the Service, you attest that:

• You are authorized by the document owner(s) to share such content with our Service
• You have obtained all necessary permissions, consents, and approvals required to provide the content to third-party services
• You have the right to grant the licenses described in Section 3.2 (User Content)
• Your submission of content does not violate any confidentiality agreements, employment contracts, or other legal obligations
• You will indemnify Industrial Refrigeration Pros against any claims arising from your lack of authority to submit content

If you are uploading content on behalf of an organization, you represent that you are an authorized representative with the power to bind that organization to these Terms.

3.1 Company IP

The Service and its original content, features, and functionality are and will remain the exclusive property of Industrial Refrigeration Pros and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used without our prior written consent.

3.2 User Content

You retain ownership of content you submit to the Service. By submitting content, you grant us and our third-party service providers a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, distribute, and create derivative works from your content for the purposes of:

• Providing and improving the Service
• Training and enhancing AI models and algorithms
• Developing new features and capabilities
• Sharing with partner companies to deliver Service functionality

Proprietary business data may be processed by third-party AI services and could be used for model training, service improvement, and shared with technology partners as necessary for Service operations.

The license granted in this section terminates upon account deletion, except for content that has already been incorporated into AI training datasets or derived works created before deletion. Once data has been used to train third-party AI models, we cannot remove insights derived from your data from those trained models.

3.3 Feedback

Any feedback, suggestions, or improvements you provide about the Service become our property and may be used without restriction or compensation to you.

3.4 DMCA Compliance

We respect intellectual property rights and will respond to valid DMCA takedown notices. If you believe your copyrighted work has been infringed, please contact us with detailed information about the alleged infringement.

4.1 Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

4.2 Limitation of Liability

IN NO EVENT SHALL INDUSTRIAL REFRIGERATION PROS, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

4.3 Maximum Liability

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $500, WHICHEVER IS GREATER.

4.4 Indemnification

You agree to defend, indemnify, and hold harmless Industrial Refrigeration Pros from any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the Service or violation of these Terms.

5.1 Termination by You

You may terminate your account at any time by contacting us or using account closure features within the Service.

5.2 Termination by Us

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for reasons including but not limited to:

• Breach of these Terms
• Violation of applicable laws
• Non-payment of fees (if applicable)
• Inactivity for extended periods
• Protection of our rights or other users
• Other reasonable business justification

5.3 Effect of Termination

Upon termination:

• Your right to use the Service ceases immediately
• We may delete your account and data, though some information may be retained as required by law
• Provisions of these Terms that should survive termination will continue to apply

5.4 Data Retrieval

You may request a copy of your data within thirty (30) days of termination, subject to technical feasibility and applicable law.

6.1 Service Accuracy

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PROVIDED THROUGH THE SERVICE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS.

6.2 Professional Advice Disclaimer

The Service provides tools and information related to industrial refrigeration but does not constitute professional engineering, technical, or business advice. You should consult with qualified professionals for specific technical decisions and implementations.

6.3 Third-Party Content

We are not responsible for the accuracy, completeness, or reliability of any third-party content, links, or services accessible through our Service.

6.4 System Availability

We do not guarantee continuous, uninterrupted access to the Service and may experience downtime for maintenance, updates, or technical issues.

7.1 Consent to Communications

By creating an account, submitting a lead form, or using our Service, you expressly consent to receive marketing communications from Industrial Refrigeration Pros, including but not limited to:

• Email newsletters about Service updates and features
• Product announcements and new tool releases
• Industry insights and educational content
• Promotional offers and discounts
• Webinar and event invitations
• Customer surveys and feedback requests

7.2 Communication Methods

We may contact you via:

• Email to the address provided in your account
• In-app notifications and messages
• SMS/text messages (where you have provided phone numbers)
• Postal mail to your registered address

7.3 Opt-Out Options

You may opt out of marketing communications by:

• Clicking unsubscribe links in emails
• Adjusting notification preferences in your account settings
• Contacting our customer support team
• Following opt-out instructions in any communication

Note that even if you opt out of marketing communications, we may still send you transactional emails related to your account and use of the Service.

8.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of State of Texas, without regard to its conflict of law provisions.

8.2 Dispute Resolution

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of Texas courts in Dallas, Texas.

8.3 Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

8.4 Entire Agreement

These Terms constitute the entire agreement between you and Industrial Refrigeration Pros regarding the use of the Service, superseding any prior agreements between you and Industrial Refrigeration Pros relating to your use of the Service.

8.5 Modifications

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or through the Service. Continued use of the Service after such modifications constitutes acceptance of the updated Terms.

8.6 Assignment

Industrial Refrigeration Pros may assign or transfer these Terms, in whole or in part, without restriction. You may not assign or transfer any rights or obligations under these Terms without our prior written consent.

8.7 Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.